Regarding staff...
We want to offer first class service and food.
That said, we are committed to hiring, and training, young people in the area who want to work in hospitality. The question is whether our clientele will tolerate that.
I find it extremely insulting.
But it makes me laff cuz it is commonly said/written by supposed higher-than-thou, always PC, never biased, accusatory finger pointers.
At least Stew was being honest.
With the greatest respect...
If we hire only highly experienced staff, you will have great service.
If we hire a combination of experienced staff and relatively inexperienced staff, especially young (and older, inexperienced) staff from the neighbourhood, they will have lots to learn and there will be service errors.
What is insulting about that, and more importantly, are you happy, or not, with dealing with people who are learning?
In Jackson Heights, the reality is that we will not start with the staff at 11 Madison Park, and that it will take time to get there. The only thing that I can promise is that it won't ever be Brooklyn hipster (which, of course, some people will want).