I've been on Spectrum for a few years now and have only ever had basic internet service. I repeat basic. I am not a gamer at all, occasionally stream a movie, and do some light coding.
I believe at one point I was paying $29.99, maybe 8 years ago. It then increased to $39.99. Then $49.99. At one point I asked why is the price increasing. They said something about improvements to their system and premium high-speed internet. I reminded them that I only have basic internet. They said that that was the premium service. ?! (call comparatively basic bandwidth premium and then charge for the designation?)
This month's bill is now $59.99. I call to ask why the increase. They tell me that I have been on a $20 promotional introductory plan. I tell them I've been on spectrum for years and if it was "promotional" wouldn't I now be paying $69.99.
She spends 20 minutes "talking to a manager" and then tells me i have been a client since 2012, but that some glitch in the system allowed me to keep the $20 discount for this long. And then she tells me that i still have a $10 discount, but her system can only predict my billing statements through July. So basically I have $69.99/month to look forward to for basic internet service come August.
Anybody else have an experience like this or can shed any light on this?